Effective Date: Jun 11, 2026
1. Introduction
Softhealer Technologies Pvt. Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting personal information.This privacy policy (the "Privacy Policy") is an integral part of the Terms and Conditions and both documents should be read together.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our applications, websites, and related services (collectively, the "Services").
Before you use or submit any information through or in connection with the Apps, please carefully review this Privacy Policy. By using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We receive and/or collect information from you in the following ways:
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide when you register on platform, express interest in our products or services, participate in any activities on our apps, or reach out to us directly.
The personal information we collect varies depending on the nature of your interactions with us, the choices you make, and the features you use. This may include: Names, Email addresses, Any other information you choose to provide.
Information Automatically Collected
When you visit, use, or navigate our services, we automatically collect certain technical data. This information does not directly identify you (such as your name or contact details), but may include your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, device name, country, general location, usage patterns, and other technical data. This information is used primarily to ensure the security and stable operation of our apps, as well as for internal analytics and reporting.
A Note on Your Customers' Data
We do not collect personal information from your customers. Our apps interact solely with you — our merchant — and we are fully committed to respecting the privacy rights of all individuals, including your customers. The responsibility for managing your customers' personal data rests with you, and we encourage all merchants to maintain privacy practices that comply with applicable laws and regulations. We only access information necessary to provide the functionality requested by the merchant.
3. How We Use Information
We use the information we collect to provide and maintain our Services, deliver the features and functionality you request, and process subscriptions and billing. When you reach out to us, we use your information to respond to support requests promptly and effectively. We are also continuously working to improve our products and Services, and your information helps us monitor performance and reliability to ensure a seamless experience. Additionally, we use the information to prevent fraud, abuse, and security threats, and to comply with any applicable legal obligations.
4. Legal Basis for Processing
Where required by applicable law, we process personal information on the basis of performing a contract, where such processing is necessary to fulfill our obligations to you. We also process information where it serves our legitimate business interests, provided those interests are not overridden by your rights and freedoms. In certain circumstances, we process personal information to comply with legal obligations to which we are subject. Where none of the above bases apply, we will seek and rely on your consent before processing your personal information.
5. Information Sharing
We do not sell your personal information. We only share information with your consent, to comply with applicable laws, to provide our services, to protect your rights, or to fulfill business obligations.
Where required, we may process or share your data on the following bases: with your consent for a specific purpose; where necessary to achieve our legitimate business interests; to fulfill the terms of a contract entered into with you; to comply with legal obligations, including governmental requests, court orders, or legal proceedings; and where necessary to protect vital interests, such as investigating fraud, addressing safety threats, preventing policy violations, or using information as evidence in litigation.
6. Data Retention
We retain your personal information only for as long as necessary to provide our Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements. The retention period varies depending on the nature of the information and the purposes for which it is processed. Following the uninstallation of our app, your data may be deleted or anonymized, unless retention is required by law or justified by legitimate business purposes.
7. Minor’S Privacy
The site is not intended for or structured to attract children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.
8. Cookies and Analytics
We may use cookies, analytics technologies, and similar tools to improve Service performance, understand usage patterns, maintain security, and enhance user experience. You may manage cookie preferences through your browser settings where available.
9. Your Privacy Rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights designed to give you control over your personal data. Softhealer takes reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to know what personal data we hold about you or would like it removed from our systems, please contact us.
Where applicable, you have the right to access, update, or delete your personal data; the right to rectification; the right to object to processing; the right to restriction of processing; the right to data portability; and the right to withdraw consent at any time.
Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to request access to the personal information we collect, use, and disclose about you, to request its deletion, and to opt out of the sale of your personal information. We will not discriminate against you for exercising any of your CCPA rights.
How to Exercise Your Rights To exercise any of the rights described in this Privacy Policy, you may contact us by emailing at shopify@softhealer.com Please include your full name, the email address associated with your account, and a detailed description of your request. We may ask you to verify your identity before processing your request.
10. Links to Other Sites
Our app may contain links to third-party websites. Similarly, other websites may reference or link to our app. Please be aware that we have no control over the privacy practices or content of such third-party sites and are not responsible for them. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted with an updated "Last Updated" date. Your continued use of the Services after any changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
For privacy-related questions, requests, or concerns, please contact us.
Softhealer Technologies Pvt. Ltd.
Email: shopify@softhealer.com
Website: https://softhealer.com
