Terms and Conditions

Please read these Terms and Conditions ("Agreement") carefully before using or purchasing any software from our store. This Agreement sets forth the legally binding terms and conditions for the sale of software by our company to you, the customer.

1. Acceptance of Terms and Conditions

By accessing our website or purchasing software from our company, you acknowledge and agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with these terms, you should not use our website or purchase any software from us.

2. Software License

Ownership : All software purchased from softhealer is licensed, not sold. We retain full ownership and intellectual property rights to the software.
License Grant : We grant you a non-exclusive, non-transferable license to use the software for your personal or business use, as specified in the software's documentation or license agreement.
Restrictions : We grant you a non-exclusive, non-transferable license to use the software for your personal or business use, as specified in the software's documentation or license agreement.

3. Ordering and Payment

Orders : All orders for software are subject to acceptance by softhealer. We reserve the right to refuse or cancel any order at our discretion.
Pricing : The prices for software are as stated on our website at the time of purchase. We reserve the right to change the prices without prior notice.
Payment : You agree to pay the full amount for the software at the time of purchase. Payment can be made through the available payment methods specified on our website.

4. Delivery and Support

Delivery : Upon successful payment, we will provide you with the necessary instructions and access credentials to download and install the software.
Support : We will provide technical support and assistance in accordance with the terms specified in the software's documentation or support agreement. Any additional support services may be subject to additional charges.

5. Refunds

Refunds : We offer refunds in accordance with the softhealer refund policy, which is available on our website. Please review the policy carefully before making a purchase. To know more Follow this link

6. Limitation of Liability

To the maximum extent permitted by law, softhealer shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the software, even if advised of the possibility of such damages.

7. Governing Law and Jurisdiction

By accessing and using https://store.softhealer.com, you acknowledge and agree that any disputes arising between you and Softhealer Technologies Pvt Ltd shall be governed by the laws of India.

8. Modifications to the Agreement

We reserve the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of a software after any modifications constitutes your acceptance of the revised terms.

9. Entire Agreement

This Agreement constitutes the entire agreement between you and softhealer regarding the sale of software and supersedes any prior agreements or understandings, whether written or oral.
By using our website or purchasing software from softhealer, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Please contact our customer support for clarification if you have any questions or concerns.

Return and Refund Policies

We understand the importance of transparency and clear communication when it comes to our return and refund policies for software services. As a provider of software services, we would like to emphasize that software purchases are considered final and non-refundable.

1. Pre-Purchase Evaluation and Demos

We understand that selecting the right software service is crucial for your business. To make it easier in the decision-making process, we provide detailed product information and demonstration URLs when available. We encourage potential customers to take advantage of these resources to evaluate the software service and determine if it aligns with their requirements before making a purchase.

2. Technical Errors and Unresolved Bugs

If you encounter critical technical errors or persistent bugs within the software service that our support team is unable to resolve, we will consider providing a refund. It is important to note that this applies solely to issues stemming from the core functionality of the software service itself. Refunds will not be granted for errors or conflicts arising from third-party applications or custom modifications made by the customer.

3. Collaboration for Issue Resolution

In order to effectively address issues, bugs, and errors, we require the cooperation and assistance of our customers. When reporting any technical problems, customers are requested to provide access to their server details, GitHub repository, or any other relevant sources where our software has been installed. This access is crucial for our technical teams to investigate, reproduce, and troubleshoot the reported issues effectively.

By granting access to the necessary resources, customers enable our teams to delve into the specific environment where the software is deployed. This collaborative approach ensures a more accurate assessment of the reported issues and facilitates efficient resolution.

We understand the importance of safeguarding customer data and sensitive information. Rest assured, any access provided will be treated with the utmost confidentiality and used solely for the purpose of resolving the reported issues. Our teams strictly adhere to data privacy and security protocols to ensure the protection of customer information.

We appreciate your understanding and willingness to collaborate during the issue-resolution process. Your cooperation enables us to deliver effective solutions and enhance the overall performance and reliability of our software services.

If you have any concerns or require further clarification regarding the collaboration process, please do not hesitate to contact our support team. We are here to assist you throughout the troubleshooting and resolution process.

4. Failure to Deliver Advertised Features

We strive to ensure that our software services deliver all the advertised features and functionalities. In the rare event that we are unable to provide a significant feature or functionality as described in our product documentation and marketing materials, a refund may be considered. Please note that minor variances, improvements, or changes in the software service that do not significantly impact its core functionality may not be eligible for a refund.

5. Refund Eligibility Timeframe

To be eligible for a refund, a request must be made within 60 days from the date of purchase. After this period, refund requests may not be considered. We encourage customers to thoroughly evaluate the software service and report any issues or concerns promptly to our support team.

6. Support and Resolution

While refunds are not our primary approach, we prioritize customer satisfaction and aim to provide exceptional support. Our support team is readily available to assist you with any challenges you may face while using our software service. We encourage you to reach out to our support team for prompt assistance and guidance in resolving any issues you encounter.

We appreciate your understanding of our refund policy, which is designed to ensure fairness and maintain the highest level of quality in our software services. We continuously strive to deliver reliable and feature-rich solutions to meet your business needs. Should you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team for clarification and assistance.

7. Exceptional Customer Support

While we do not offer refunds or returns for purchased software services, we are committed to providing exceptional customer support. Our dedicated support team is available to address any issues, provide guidance, and assist with troubleshooting. If you encounter any difficulties or have questions regarding the software service, please reach out to our support team, and we will be glad to assist you.

Transforming Businesses with Next-Gen Solutions

Our next-generation solutions are built to transform businesses and drive growth in the digital era.

Find Us

905, Corporate Levels, 150 Ft. Ring RD
Nr. Ayodya Chowk, Opp Synergy Hospital
Rajkot 360006

Contact No.

HR : +91 90232 46069
Sales : +91 93288 25451

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