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InsightMate - AI Live Chatbot - Real Time Intelligent Support

Our AI-powered website live chatbot for Odoo offers 24/7 automated support by intelligently using your Odoo data, documents, and knowledge base to answer customer queries instantly. It supports multiple chatbots, custom response styles, and integration with AI providers like ChatGPT and Google Gemini. With secure Odoo data access, external document support, smart AI-to-human routing, and usage limits, it reduces support workload while delivering fast, accurate, and engaging responses—anytime, without human dependency. It supports multiple knowledge base sources, including external documents, and uses a Retrieval-Augmented Generation (RAG) system to fetch the most relevant content before generating accurate and context-aware responses.

Multi-Chat Bot Creation

Create and manage multiple AI chatbots with separate configurations and use cases.

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Multi-Provider AI Integration

Connect chatbots with AI providers like OpenAI, Gemini, and more from a single platform.

Knowledge Sources

Use documents, websites, and other sources to provide accurate AI responses.

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Restrict What AI Can Use to Respond

Control which knowledge sources are available for each chatbot response.

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AI That Reads PDFs, Docs & URLs

Allow AI to understand and answer questions from PDFs, documents, and web pages.

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Chatbot Specific Configurations

Configure prompts, behavior, settings, and features individually for each chatbot.

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Custom Message for Unavailable Operators

Display a custom message when no human operators are available to assist.

Switch from AI to Human Agent

Transfer conversations from AI to a human agent whenever needed.

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System Prompt and Chatbot Prompt

Define custom prompts to control chatbot behavior and response quality.

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Response Style Configuration

Customize how AI responds with different tones, formats, and styles.

AI Tool Token Usage Limit (Per Chatbot)

Set token usage limits for each chatbot to control AI consumption.

AI Tool Token Usage Limit (Per User)

Restrict token usage per user to manage costs and resource allocation.

Chatbot On/Off Control

Enable or disable chatbots instantly whenever required.

Smart Document Splitting

Automatically split large documents into optimized sections for better AI understanding.

Custom Development Friendly

Built to support customizations and integrations without affecting stability.

OpenRouter Integration

Connect OpenRouter to access multiple AI models through a single API.

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Assign Live Chat access to control who can manage and operate AI-powered live chat features.

Grant AI accessibility permissions to allow selected users to configure LLM settings, knowledge bases, and AI Live Chat behavior.

Go to the AI Live Chat -> AI Bots.

View all configured AI bots with their assigned AI model and connected knowledge sources.

Define the AI bot name and its primary responsibility for handling user queries. Publish the bot to make it live and available for visitor conversations.

Configure Odoo models that the AI bot can access for answering live queries.

You can choose the model, fields, and selected fields; it shows the total number of fields in 'Fields'.

You have the option to select All Fields or Selected Fields.

When you select 'selected fields only', you can choose fields as needed.

Configuration for the BOT channel.

Navigate to live chat channels where AI bots can be assigned and activated.

You can set a dedicated agent or operator in the bot.

Click "Add a line" to set up Bot rules.

You can manage multiple bots independently for different use cases or departments.

Go to the AI Bots -> Document Sources, Upload document, and click sync documents.

Notification for synced documents.

You can access knowledge sources and channels using the smart button.

Knowledge sources list view.

In the bot form view, click on the "Chunks" icon.

It will open document chunks.

In the document chunks view, you can configure details.

Live chat as per the configured documents.

LLM form view, Configure necessary fields and prompts.

In the AI bots, you can configure the system prompt.

Go to the AI Bots, Usage & Limits tab, to configure statistics and rate limits.

AI Configuration – Conversation History: Set how many past conversations (e.g., 10) the bot remembers to maintain context during a conversation.

You can set a limit on the number of system actions the AI can perform within a single conversation.

Click the live chat button.

Click the "Talk to Human" button to start talking with a human instead of an AI bot.

It shows a message if the operator is busy.

The operator joined, and after that AI bot will not answer in chat.

Go to the AI Live Chat -> Knowledge Sources.

Knowledge Sources list view.

Knowledge Sources form view with all necessary configurations.

Select OpenRouter and enter your OpenRouter API key to enable OpenRouter integration.

Browse and select from the wide range of AI models available through OpenRouter.

Start chatting using your selected OpenRouter model seamlessly within the AI Chat interface.

Now we select provider type 'Direct' to use Gemini or OpenAI.

Chatbot as per configuration.

Go to the AI Bots -> Document Sources, Select source type "Web URL". Paste the URL, and click sync documents.

AI bot answers based on the given URL.

Go to the AI Live Chat -> AI Models.

LLM providers list view with default LLM and active options.

Changelog

Track every update, fix, and new feature released for this module.

Version 17.0.1.0.0 | Released: 24th June 2026

Initial Release.

Frequently Asked Questions

Everything you need to know before getting started.

Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
No. The AI provides intelligent responses based on available data and models, but results may sometimes be incomplete or approximate. Always verify critical business decisions manually. This case is not eligible for refund or exchange.
AI interprets queries based on patterns and available data. Incorrect inputs, ambiguous questions, or missing data may lead to inaccurate outputs. This case is not eligible for refund or exchange.
AI should be used as a decision-support tool, not a replacement for human judgment. Always review outputs before taking action. This case is not eligible for refund or exchange.
AI understands structured data well, but complex business logic, customizations, or incomplete records may affect accuracy.
No. The system is designed for business users with a simple chat interface.
  • Check API configuration
  • Verify internet connectivity
  • Ensure provider API key is valid
AI response time depends on the selected provider and plan. For example, if we are using a free tier, our request priority may be lower than other plans. Also, if we select high-thinking models, they usually take more time to generate responses.
No, only models that support tool calling are usable in the app.
Yes, we provide free support for 365 days from the date of purchase.
Yes, you will receive lifetime free updates for the version of the module you purchased.
No, there is no need to install any additional libraries.
Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.

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From lifetime support to custom module builds - we're committed to your success at every step.

Our Commitments

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Purchase once and get support forever - For the version you purchased.

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Trusted by Businesses Worldwide

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Best module for our online store. Highly adaptable, exceptional customer service, and very advanced modules.

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They have everything you need. Technical support is excellent, responds quickly, and keeps the module updated. 100% recommended!

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Great company and support team. Had a problem in my local Odoo server - they solved it in 5 minutes. Highly recommend.

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Customised an Odoo app for me which works perfectly. Many requirements, got it right every time. Very confident in their ability.

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Mar 2025

Consistently excellent service over years of working together. Knowledge and commitment to keeping clients informed truly sets them apart.

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Michal Kolasinski

Mar 2025

Multiple addons + two custom modules. Communication always friendly and precise. Delivered on time, worked out of the box. Highly recommended!

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Complete AI Automation Suite

7 AI-powered modules in one bundle-plus more coming soon. Transform every corner of your Odoo with intelligent automation.

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What's in the bundle

AI Insight Assistant
Talk to your data
AI Live Chatbot
24/7 intelligent support
MCP Integration
Seamless multi-channel connections
AI Dashboard Studio
From data to decisions
Flow Builder & AI Write
Automate your processes
AI Recruitment
Smarter hiring decisions
AI OCR NEW
Upload Document - Done!

Modules included

Insight Assistant
AI Insight Assistant
Talk to your data
Ask questions about your Odoo data in plain English and get instant answers as charts, tables, or kanban views-across Sales, HR, Accounting and more, with full access-right compliance. Let AI create, update, and archive Odoo records through conversation.
Insight Assistant
AI Live Chatbot
Intelligent support 24/7
Deploy AI-powered chatbots on your website that answer customer queries 24/7 using your documents, PDFs, and Odoo data-with seamless handoff to a human agent when needed.
Insight Assistant
MCP Integration
Seamless multi-channel connections
Empower AI assistants and external tools to securely access, analyze, and interact with your Odoo data through the Model Context Protocol (MCP)-with real-time actions & structured responses. Connect Odoo MCP with Antigravity, Claude WebApp, Claude CLI, Claude Desktop, Gemini CLI, Codex CLI, Codex Desktop App, Codex WebApp.
Insight Assistant
AI Dashboard Studio
From data to decisions
Describe what you want to see and AI builds the dashboard instantly-with 15+ chart types, auto-generated templates, multi-company filters, and full theme customization.
Insight Assistant
Flow Builder & AI Write
Automate your processes
Build smarter automation with AI-powered workflows in Odoo. Generate dynamic content and update data intelligently using AI, making every process faster and more efficient.
Insight Assistant
AI Recruitment Assistant
Automate your processes
Automatically screen, score, and route applicants using AI-so you spend less time reading CVs and more time interviewing the right candidates, all within Odoo.
Insight Assistant
AI OCR
Upload Document - Done!
NEW
Automatically extract and process data from invoices, receipts, and documents-eliminating manual data entry across your Odoo records.

Coming soon

Included free when released

Upcoming

AI CRM Assistant

Intelligent lead scoring, follow-up suggestions, and pipeline insights-AI that helps your sales team close deals faster.

Upcoming

AI Social Media Post Generator

Automatically generate engaging social media posts with AI based on your business content-helping you create platform-ready posts in seconds.

Lifetime free support Lifetime free updates Community & Enterprise Odoo.sh & On Premise

Multi-Language

8 built-in translations

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Portuguese

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