Whatsapp E-commerce Products Presales/Support
WhatsApp is an ideal tool for the e-commerce business. Currently, in odoo, there is no feature where you can manage product presales support in WhatsApp. Our module will provide that feature. Your customer gets product support from the odoo website to the WhatsApp executive who gives presales support in WhatsApp.
Related Modules
Hot Features
Features
- You can manage product presales support in WhatsApp.
-
You can choose 2 options for presales support through WhatsApp,
A) Individual: If you have one person who manages all product support then select an individual.
B) Multiple: If you have a team that gives support for different products then select multiple. (You can manage time and holidays for all team members). -
You can customize your custom Whatsapp button,
A) Color: You can change the font and button colour.
B) We provide different 9 styles for the WhatsApp button. -
We have 2 ways to WhatsApp requests,
A) Modal-Popup: When you click the WhatsApp button it opens a wizard for general details for WhatsApp messages.
B) Direct message: When you click the WhatsApp button it sends a direct WhatsApp message.
Whatsapp product support configuration.
Enable the order on WhatsApp feature for the cart from the editor window.
Press the WhatsApp button on products for the presales support.
Now you can chat for presales support in WhatsApp.
Enable the order on WhatsApp feature for the cart from the editor window.
WhatsApp button is also available in the product form view for support.
Now you can chat.
Whatsapp product support configuration.
If you have multiple WhatsApp managers, then set WhatsApp team members.
To configure team members, go to settings and select "Configure Team
Member."
Whatsapp team member Kanban view.
WhatsApp team member form view looks like this.
In the product form view, all team members' WhatsApp buttons are available.
If you have ticked modal-popup in the WhatsApp requests then this wizard opens after pressing the WhatsApp button, Fill in the details and press the 'Submit' button.
Now you can chat.
Version 20.0.1.0.0 | Released on : 15th September 2026
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.com to request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
Discover Our Latest Apps
