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RMA (Return Merchandise Authorisation) is the required part of any business that sells the products online or offline. Nowadays almost every business provides return/replacement services. Unfortunately, odoo can not provide any kind of app to manage RMA. Our app will help you to manage RMA Orders in odoo. There is a facility in the apps for customers to create return/replace orders from the customer portal.
Hot Features
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Features
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- RMA for Return/Refund and Replacement.
- Easy to create RMA for service type products.
- Easy to configure RMA stages.
- Easy to set visibility for cancel, done and reject buttons in particular stages.
- Set mail templates in particular stages.
- Customers can create RMA in the customer portal.
- You can add reasons for returning products.
- Do some config and go for it.
Go to the RMA configuration menu.
This is the configuration for the RMA, just configure the settings as per your requirements.
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Dynamic RMA Stages list view.
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Stage form view. Here you can enable some settings like enable cancel button for that particular stage, which is the next stage, etc...
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Reason for the return orders.
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Create RMA for sale order by clicking on create RMA button.
(make sure the sale order, delivery and invoice are confirmed.)
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By clicking on the create RMA button, it will open a wizard to select a full replacement or full return of the product update the product qty accordingly and click on confirm.
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Also, customers can create RMA from the portal.
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By clicking on the 'Return/Refund Replacement' button, this wizard will pop out, here customer has to enter the request type and quantity.
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Customers can see the RMA request from the portal.
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If a customer approves a return RMA, then it will create a return order for that product automatically.
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Return order list view.
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Now the order is in 'Processing' stage.
Note:
The stage movement of the order is based on button clicks. It does not automatically change stages after order validation.
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Return invoices are also visible on the portal.
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Create a replacement RMA from the portal.
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When the RMA for replacing the product is confirmed, two operations will created. one for new product delivery and another for picking old products.
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Once the delivery order is validated, the RMA stage will change to 'Processing'.
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The RMA Stage is done after both delivery and picking are done.
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Version 18.0.1 | Released on : 3rd September 2024
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & On-Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online).
- Please Contact Us at [email protected] to request customization.
- Yes, you will get free update for lifetime.
- No, you don't need to install additional libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- Yes, we provide free support for 100 days.
- No, We do not provide any kind of exchange.