Merge Helpdesk Support Tickets
When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.
Features
- You can merge multiple support tickets to selected tickets.
- Easy to merge same clients tickets and create new ticket.
- Easy to manage multiple tickets.
Go to the 'Tickets', Select records, Go to the action and press 'Merge Tickets'.
If you try to merge different customers tickets then this error will appears.
Select records, Go to the action and press 'Merge Tickets'.
After that one wizard opens, Select ticket in which you want to merge selected tickets.
Select a 'Create a New Ticket' if you want to make new ticket & merge.
New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.
Merged tickets list view.
Version 19.0.1 | Released on : 25th August 2025
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
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