Merge Helpdesk Support Tickets
When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.
Features
- You can merge multiple support tickets to selected tickets.
- Easy to merge same clients tickets and create new ticket.
- Easy to manage multiple tickets.
Go to the 'Tickets', Select records, Go to the action and press 'Merge Tickets'.
If you try to merge different customers tickets then this error will appears.
Select records, Go to the action and press 'Merge Tickets'.
After that one wizard opens, Select ticket in which you want to merge selected tickets.
Select a 'Create a New Ticket' if you want to make new ticket & merge.
New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.
Merged tickets list view.
Version 18.0.1 | Released on : 16th October 2024
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & On-Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online).
- Please Contact Us at sales@softhealer.com to request customization.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- Yes, we provide free support for 100 days.
- No, We do not provide any kind of exchange.