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Merge Helpdesk Support Tickets
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When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.
Features
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- You can merge multiple support tickets to selected tickets.
- Easy to merge same clients tickets and create new ticket.
- Easy to manage multiple tickets.
Go to the 'Tickets', Select records, Go to the action and press 'Merge Tickets'.
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If you try to merge different customers tickets then this error will appears.
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Select records, Go to the action and press 'Merge Tickets'.
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After that one wizard opens, Select ticket in which you want to merge selected tickets.
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Select a 'Create a New Ticket' if you want to make new ticket & merge.
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New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.
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Merged tickets list view.
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Version 18.0.1 | Released on : 16th October 2024
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & On-Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online).
- Please Contact Us at [email protected] to request customization.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- Yes, we provide free support for 100 days.
- No, We do not provide any kind of exchange.