Merge Helpdesk Support Tickets
When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.
Features
- You can merge multiple support tickets to selected tickets.
- Easy to merge same clients tickets and create new ticket.
- Easy to manage multiple tickets.
- This module saves your important time.
- No more configuration required, just install it and use it.
Go to the "Tickets", Select records, Go to the action and press "Merge Tickets".
After that one wizard opens, Select ticket in which you want to merge selected tickets.
Select a "Create a New Ticket" if you want to make new ticket & merge.
New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.
Merged tickets list view.
Version 15.0.1 | Released on : 31stAugust 2022
Initial
Initial Release.
- No, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) only.
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No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
Here is the link where you can purchase our helpdesk enterprise app.
Helpdesk Enterprise
- No, This app is not compatible with Odoo's Multi-Company/Multi-Website Feature.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.