Helpdesk Timesheet
In this module, you can manage the helpdesk ticket timesheet which shows how much work done and how much time spent on the particular ticket. If you have the same description for all the timesheets then we have added a special feature "default description" that will automatically add default description entry when you end timer.
Hot Features
Features
- Easy to manage the helpdesk ticket with the timesheet.
- You can start multiple tickets timer at a time.
- You can add tickets default description entry using the 'Default Description' field.
- You can aware of the time spent on the tickets.
Tick the security group 'Helpdesk Ticket Timesheet'.
Enable the 'Default Description In Timesheet' to add the default description in the timesheet, and then select default project. Enable 'Multiple Ticket Allowed' to start multiple tickets timer at a time.
You can filter tickets by 'Running Ticket' which shows which ticket timer is running.
Now we start the timer of the other ticket.
So if you have enabled the 'multiple ticket' group then you can start multiple tickets timer simultaneously.
Timesheet entry will look like this, currently one timesheet entry in the ticket.
Now we press the 'End Ticket' button to end the timer, you can end the timer as well from the list view using the 'End' button.
After that one wizard opens, It will automatically add a default description entry when you end the time
So now after the end timer, our ticket timesheet entry is updated.
Now we disable the 'Multiple Ticket Allowed' group.
Currently, one ticket timer is running, and start the timer of the other ticket.
So it shows a warning because we have disabled the 'Multiple Ticket Allowed' group.
Version 20.0.1.0.0 | Released on : 15th September 2026
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
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