Manage Maintenance and Equipment With Helpdesk
This app simplifies the process for your helpdesk team to efficiently manage both maintenance and equipment through a platform. With "Manage Maintenance with Helpdesk", your team can seamlessly create, track, and resolve maintenance requests directly within the helpdesk system. Similarly, "Manage Equipment with Helpdesk" allows for the smooth handling of equipment-related issues, from ticket creation to resolution, all within the helpdesk interface. With this module, your helpdesk team can seamlessly generate maintenance and equipment requests from helpdesk tickets, or they can create helpdesk tickets from equipment and maintenance requests. This facilitates providing faster responses and improves both maintenance and equipment needs.
Features
- The helpdesk team efficiently manages both maintenance and equipment tasks.
- You can create, track and resolve maintenance requests directly within the helpdesk system.
- Simplifies the handling of equipment-related issues, allowing for seamless ticket creation and resolution within the helpdesk interface.
- Allows the helpdesk team to generate maintenance and equipment requests directly from helpdesk tickets, or vice versa.
Go to maintenance and click on the maintenance request. Create a maintenance request.
If you want to create a ticket for this request then simply click on the 'Create
Ticket' button.
After that, you will be redirected to the ticket form view. Fill up the details and save.
Go to the equipment menu. You can also create a ticket from the equipment form view by clicking on the 'Create Ticket' button.
To view the ticket, click on the 'Ticket' smart button.
In the form view of the ticket,
you can see the 'Equipment' smart button.
Go to the helpdesk, click on the tickets menu and open a ticket.
You can create a maintenance request and equipment request from here. Click on create
maintenance request.
After that, you will be redirected to the maintenance request form view. Fill up the details
and save.
You can see the tickets' smart button.
Go to the helpdesk, click on the tickets menu and open a ticket.
You can create an equipment request and equipment request from here. Click on create
equipment request.
After that, you will be redirected to the equipment request form view. Fill up the details
and save.
You can see the tickets' smart button.
Version 19.0.1.0.0 | Released on : 19th February 2026
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.com to request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
