Assign the 'Lost Messages Manager' group to the authorized users to manage and route unattached emails.

Access the 'Lost Messages' menu under the main Lost Messages app to see all unrouted emails.

Effortlessly configure allowed models for routing and select internal users to receive notifications for new lost messages.

When an incoming email doesn't match any existing Odoo record, it is captured as a 'Lost Message'.

Manually fetch emails or wait for the scheduled action to process incoming communications.

The captured lost email now appears in the Lost Messages list, ready for manual intervention.

Open any lost message to review its full content, attachments, and intended recipients before routing.

Click the 'Route manual' button to initiate the process of attaching the message to a specific Odoo record.

Select the target Odoo model (e.g., Sales Order) and the specific record where the message should be attached.

A success notification confirms that the message has been accurately routed to the selected record.

The message is now perfectly integrated into the chatter of the destination record for future reference.

Scale your productivity by selecting multiple lost messages and using the 'Route Message' mass action.

In the mass routing wizard, choose the target record where all selected messages will be attached simultaneously.

Receive instant confirmation as multiple lost messages are successfully routed in a single click.