Helpdesk Support Ticket To Task
This module useful to create a task from a helpdesk support ticket, you can easily manage odoo tasks with
a ticket. This module easily moves information, attachment, etc of the ticket to the task, Task is very
useful in the case where you have multiple users who going to manage different actions based on tickets
raised by customers.
For example. the customer has raised a ticket and there is 3 responsible person who needs to perform some
action on basis of complaint than you can easily divide complain amount 3 responsible persons.
This module depends on our base module "Helpdesk". The helpdesk has many features of support management.
Features
- You can convert the ticket into the task.
- Easy to create tasks directly from the support ticket.
- Easy to assign tasks to support staff from the ticket.
- Manager can assign tasks to multiple people at the same time.
- You can attach multiple documents with tasks.
Go to users & companies and tick 'Helpdesk Task'.
You can attach multiple attachments to the ticket.
Press the 'Create Task' button to create a task from the ticket.
You can assign tasks with responsible persons with the task description.
It moves information, attachment, etc of the ticket to the task.
After creating a task, you can see the created task number on the right side of the ticket.
Tasks kanban view.
The assigned task with attachments, information & you can see that task ticket at the right side of the task.
Version 19.0.1 | Released on : 25th August 2025
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
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