Helpdesk Support Ticket To Task
This module useful to create a task from a helpdesk support ticket, you can easily manage odoo tasks with a ticket. This module easily moves information, attachment, etc of the ticket to the task, Task is very useful in the case where you have multiple users who going to manage different actions based on tickets raised by customers.
For example. the customer has raised a ticket and there is 3 responsible person who needs to perform some action on basis of complaint than you can easily divide complain amount 3 responsible persons.
This module depends on our base module "Helpdesk". The helpdesk has many features of support management.
Hot Features
Features
- You can convert the ticket into the task.
- Easy to create tasks directly from the support ticket.
- Easy to assign tasks to support staff from the ticket.
- Manager can assign tasks to multiple people at the same time.
- You can attach multiple documents with tasks.
Go to users & companies and tick 'Helpdesk Task'.
You can attach multiple attachments to the ticket.
Press the 'Create Task' button to create a task from the ticket.
You can assign tasks with responsible persons with the task description.
It moves information, attachment, etc of the ticket to the task.
After creating a task, you can see the created task number on the right side of the ticket.
Tasks kanban view.
The assigned task with attachments, information & you can see that task ticket at the right side of the task.
Version 17.0.1 | Released on : 20th November 2023
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & On-Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online).
- Please Contact Us at sales@softhealer.com to request customization.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- Yes, we provide free support for 100 days.
- No, We do not provide any kind of exchange.
