Helpdesk Support Ticket To Task
This module useful to create a task from a helpdesk support ticket, you can easily manage odoo tasks with a ticket. This module easily moves information, attachment, etc of the ticket to the task, Task is very useful in the case where you have multiple users who going to manage different actions based on tickets raised by customers.
for example. the customer has raised a ticket and there is 3 responsible person who needs to perform some action on basis of complaint than you can easily divide complain amount 3 responsible persons.
This module depends on our base module "Helpdesk". The helpdesk has many features of support management.
Hot Features
Features
- You can convert the ticket into the task.
- Easy to create tasks directly from the support ticket.
- Easy to assign tasks to support staff from the ticket.
- Manager can assign tasks to multiple people at the same time.
- You can attach multiple documents with tasks.
- This module saves your important time.
Go to users & companies and tick "Helpdesk Task".
Ticket form view, you can see tasks from the ticket form view.
You can attach multiple attachments to the ticket.
Press the "Create Task" button to create a task from the ticket.
You can assign tasks with responsible persons with the task description.
It moves information, attachment, etc of the ticket to the task.
After creating a task, you can see the created task number on the right side of the ticket.
Tasks kanban view.
The assigned task with attachments, information & you can see that task ticket at the right side of the task.
The assigned task with extra information.
Version 15.0.1 | Released on : 10 October 2021
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
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No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
Here is the link where you can purchase our helpdesk enterprise app.
Helpdesk Enterprise
- Yes, This app is compatible with Odoo's Multi-Company Feature.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.