Employee Complain Management
'Complain Management' helps to evaluate complains systematically. You can manage, handle & solve employees complains. This module is useful to track employee complain records easily. Admin has to create a complain category according to the organization and allocate the responsible person & department. Employees can create and post their complains with categories. After that posted complains go to responsible persons and they can resolve, refuse, or close. Responsible persons get an email for complains and the employee gets an email for complains resolved, refused, or closed. They can give ratings and comment about the decision. You can print the complain report.
How It Works?
Step 1: The Admin has to create a complain category according to the organization and allocate the
responsible person, effect on & department. These groups only can resolve, refuse & close ideas.
Step 2: User post complains with subject, category, and description. The responsible Person will
get email notifications.
Step 3: Responsible persons can resolve, refuse, or close complains with comments and ratings.
Employees will get email notifications for approval or rejection.
Features
- Employees can share complains with the organization.
- Admin can create and manage complain categories and effects on specific things.
- Mail will be sent to the responsible person once any employee posts a complain.
- Responsible persons can resolve, refuse, or close complains.
- Mail will be sent to the employee once any responsible person takes a decision.
- A responsible person can give ratings and comment about the decision.
- Users can print the complain report.
Go to the 'Configuration' => 'Effect On' menu to create an effect on.
'Effect On' form view.
Go to the 'Configuration' => 'Complain Category' menu to create the complain category.
'Complain Category' form view, you can create a complain category with the department and responsible person.
Complain form view, fill in details, and post complain.
After post complains, a responsible person gets mail about that.
You can print the complain PDF report after posting it.
The complain PDF report.
A responsible person can give ratings and comment about the decision.
Resolve/refuse complain are shown as below.
The employee gets resolved/refused complains mail.
The complain PDF report.
After resolve, refuse, or close complains, the user can repost complain using 'Set To Draft'.
Group by and filter the complains based on the specific criteria or needs.
Version 19.0.1 | Released on : 21st August 2025
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
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